Shopgoodwill

Important Information Regarding COVID-19

Goodwill Industries of Southern NJ & Philadelphia


LOCAL PICKUPS:

We are now currently open for local pickups and have resumed our normal hours of operations. Please be advised that we are here for pickups from 9:00 AM to 4:30 PM Monday through Friday. Appointments are not needed. While the stores are now open be aware that our department is closed on the weekends and we are not available for pickups.

Bidding and Photos:

Bidders are responsible for reading the FULL DESCRIPTION of the item and examining the photos for flaws before bidding. Photos are part of the description for the auction. Items are represented to the best of our ability, may be previously used and contain unseen flaws. We are not responsible for undetected flaws. We frequently and may use props in our photos. They ARE NOT part of the auction and ARE NOT shipped with your item.

Items are not officially appraised, certified or authenticated unless otherwise specified in the listing. All items are sold "AS IS." Bidders are responsible to check for updates to listings. Please contact us prior to bidding to clarify any questions or concerns.

Bid Retractions:

We will only remove bids from open active auctions. Once an auction has ended, there are NO BID RETRACTIONS UNDER ANY CIRCUMSTANCES. We will not remove them nor do we remove unpaid items from your account if the payment deadline has expired. All requests to do so WILL BE DENIED.

Return Policy:

An item can be returned if there is a fundamental discrepancy between the item listed and the item received. Please contact us with your return request within three days of receipt of your order. All requests will be considered on a case by case basis. We may require photographic evidence before having the item returned. We will email you a FedEx return label to send the item back to us. Any unauthorized returns will be considered a donation.

Damaged in Shipping:

If your order was damaged during shipment, we would ask that you please keep the item as well as all packing materials in your possession until the conclusion of a claim. We will need photographs of the damage, including pictures of the packaging. Neither customer or seller can determine fault of the damage, this will be determined by the shipping company’s claims specialist. Claims can be filed by customer (once we relinquish claim rights) for a direct refund, or by seller at the customer’s request. Shipping company may require a physical inspection of the package. Claims can be denied if the shipping company is not able to inspect the package.

Customer Service:

Customer Service is accessible via the "Contact Customer Service" link above. Customer messages are processed throughout normal business hours (Monday – Friday 8:00 – 4:30).  We strive to respond to all customer messages within 24 hours. Since we are closed on the weekends, we will respond on Monday unless Monday is a holiday and we will then respond on Tuesday.

Combined Shipping:

No item may be combined with boxed jewelry grab bag items. There is no room in the box! NO EXCEPTIONS, SORRY!

All other items may be combined to save on shipping charges if the auctions close within 7 days of each other and are safe to ship in one box. Once paid for, items are no longer eligible to be combined. Once a combined shipping charge has been calculated for an order, no additional items may be added to an order. We reserve the right to deny combination of items. Handling charges will be capped at $12. Items will not be dismantled for any reason, no exceptions.

Payment:

Auctions are easily and securely paid online using PayPal. All major credit cards are also accepted. We cannot accept cash, checks or money orders. All auction winners are subject to internet sales tax laws as per Federal Guidelines unless you have filed a tax exemption with the site administrators. You may contact them at comments@shopgoodwill.org.

Local Pickup Service:

We are located at 330 Benigno Blvd., Bellmawr NJ 08031 and are available for pickup M-F between 9:00am and 4:30 pm.

Items must be paid for online prior to pick up by selecting the pick-up option at the time of payment. No appointment is necessary for pickup, but we require 2 business days before picking up the item. Items must be picked up within 30 days of the end of the auction; if not, the item will be considered a donation and re-listed for auction with no refunds given. NO EXCEPTIONS!

Shipping via FedEx:

All items will ship via FedEx. FedEx shipping charges are calculated using the dimensional weight (volume) or the actual weight of the shipped package - whichever weight is higher. The listed weight of this item(s) may reflect the dimensional shipping charge for the final package, and not the actual weight of the item(s). FedEx cannot ship to a PO Box. If you have a PO Box for your address, please contact us to let us know and provide us with a physical street address.

As always, we genuinely appreciate your support, understanding and patience during these stressful times. Please use caution in the days ahead and stay well!

With kind regards,

The Staff of E-commerce

Goodwill Industries of Southern New Jersey & Philadelphia


Contact Us

If you have any questions, please contact us at:
Phone number: 856-931-1456 ext 60310


Item Pick Up

Monday thru Friday; 9:00 AM - 4:30 PM (After two business Days)

Address
330 Benigno Blvd
Bellmawr, NJ 08031