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Rules For Bidders
  1. Ask questions before bidding. Seller email links can be found on every item description page on shopgoodwill.com. If you do not receive an answer to your question within 24 hours, please see if your email program has a spam filter in operation which may be preventing the delivery of our e-mail to you.

  2. Bidder agreement. Only place a bid if you are ready, willing and able to honor it. Please read the shopgoodwill.com non-paying bidder policy before bidding. Bids are not retractable except in exceptional circumstances such as the seller materially changing the description of the item after your bid, making a typographical error when entering your bid, or when you cannot authenticate the identity of the seller.

  3. Duplicate accounts. Only one account per person is allowed on shopgoodwill.com. For security reasons, duplicate accounts will be automatically closed.

  4. Unauthorized use of accounts. Each account holder is responsible for purchases made on their individual account, even if those purchases were made by someone other than yourself who had access to your account (for example, another member of your household).

  5. New account restrictions. As a protection to our buyers and sellers, the number of auctions that a new account (less than 30 days old) can participate in at any one time is 15. Bidding privileges will be temporarily suspended until the number of auctions in which you are the high bidder falls below 15.

  6. Proxy Bidding. To reduce the chances of being “sniped” (i.e., being outbid for an item in the closing seconds of an auction), shopgoodwill.com employs an automatic (a.k.a. proxy) bidding system for all auction listings except Dutch Auctions. This system allows you to enter the maximum amount you are willing to pay for an item with your initial bid, but your maximum bid is only placed if and when another bidder also bids up to that amount or if your bid meets or exceeds the Reserve Price set for that item, if applicable. Your maximum amount is always kept confidential from other bidders and cannot be seen by anyone else until after the auction has ended.

  7. Don’t sell it until you own it. Until the item is closed, paid for and in your possession, it cannot be cross-listed for sale at any other retail venue. Cross-listing and unauthorized use of images and descriptions is a violation of shopgoodwill.com policy and will result in the immediate disabling of your shopgoodwill.com account. Additionally, the administration of the cross-listed venue will be notified.

  8. Payments. Items must be paid for within 7 days of the close of the auction. An item will be marked “late” if payment is not received by the 7th day, and will count toward the 3 late/unpaid items allowed before bidding privileges are permanently disabled. All accounts are limited to 15 open items at any one time. Accounts that exceed 15 open items will have their bidding privileges automatically suspended until the number of open orders falls below 15. Bidding privileges will be automatically reinstated upon payment of those open orders in excess of the 15 open orders limit.

  9. Shipping. Items are usually shipped within 5 business days from receipt of payment. Once an auction has been paid for, the merchandise won will be shipped via one of the following couriers: Federal Express, UPS or United States Postal Service (USPS). Shipping services may vary from seller-to-seller so please be sure to check the “get estimated shipping & handling link” before bidding to make sure you are able to receive packages from the specified carrier.

  10. Refunds. In general, items may be returned only with prior authorization from the seller within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Returns will not be accepted without prior authorization. Please check the individual seller’s Return Policy at the bottom of the item listing for specific details regarding their policy.

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