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See below for detailed instructions if you are using an iPhone.

This appears to be a somewhat common problem for users who have recently upgraded to iOS 10.

To remedy this issue please follow the directions below:
> Select the option for "Settings"
> Select "Safari" from the menu
> Scroll down to "Privacy & Security"
> Once in the "Privacy & Security" area, please ensure that "Block Cookies" is set to "Allow from Websites I Visit" or "Always Allow"
> Then select the "Clear History and Website Data" option

See below for detailed instructions if you are using Microsoft Internet Explorer or Netscape Navigator.

Note: shopgoodwill.com uses cookies so that we can store your personal settings. We take your privacy seriously and will not abuse cookies to infringe on your privacy. See our Privacy Policy for more details.

If you are using Microsoft Internet Explorer. Note, if you use AOL you typically use Internet Explorer that is built into AOL.

Select Internet Options from the Tools menu.



Using the Internet Options screen, select the Security tab. From the top selection area within the Security tab, select the Internet Icon and make sure the Security Level slider bar is set to medium (or lower, we suggest using medium) to enable cookies. Note that a security setting of high causes Internet Explorer to reject cookies.



If you are using Netscape Navigator. Note, this example shows directions for Netscape version 6, prior versions of Netscape are very similar.

Select Preferences from the Edit menu.



Using the left selection area of the Preferences screen, select Advanced then select Cookies. Make sure that enable all cookies is selected.




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