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PLEASE READ OUR POLICY BELOW PRIOR TO BIDDING
Customer satisfaction is very important to us! Please contact us with any questions or concerns prior to bidding.
Bids may not be cancelled so please ask all questions before bidding! Be advised customer service staff are only available to answer inquiries during store pickup times as stated below.
Measurements & sizes are approximate; and unless stated, items are not appraised, authenticated, certified or guaranteed unless otherwise stated in the listing.
Tested jewelry is sold according to the results provided by JSP acid testing and Presidium Gem Tester. Precious and semi-precious gemstones may be lab-created or synthetic.
We are not professional jewelers, we base our decisions are based upon test results, and visual ID in comparison to other stones and reference material.
Any descriptive such as "COOL, Great, Really Nice" words are purely subjective
Items shipped via Fedex that sell for over $300.00 will require you to sign for them upon delivery. If this is inconvenient for you, please contact us before paying to let us know to remove that option. When you receive tracking information regarding your order, please understand that information may not "update" until our carrier picks the package up from us, which only occurs on weekdays and not on holidays.
Pick up Instructions:
Available appointment pick-up times: Monday-Friday 9 am-4pm. Items must be paid for online prior to pick up, we cannot accept payment at time of pick up. Unclaimed pick up items left over 30 days will be considered a donation and re-listed without notice. Unpaid items over 7 days past due will be re-listed.
We conduct order pickup at our Cherry Street location:
626 N. Huron Street, Toledo, Ohio 43604
Please note, we MUST have notification that you plan to pick your items up before NOON the business day before you intend to pick your order up. If you call or email at 12:01, you will not be scheduled nor served the next day. We will no longer be making exceptions for ANY customer. Please contact us with any questions via email:SLivingston@goodwillnwohio.org Please include your name, buyer username, number of items to be picked up and a two-hour range of arrival.
We respond to all pickup emails, so if a response was not given, we did not get your email and you will not be on the schedule. When using the ticket system, please use the pickup support tab.
If you miss your appointment, you will be required to reschedule and you will be taken off of the scheduled list. If you arrive without an appointment, you will not be served.
Orders that have paid for shipping will be shipped out if the buyer does not notify us of this error within 24-48 hours of your payment on the item, otherwise it will be shipped & will not be allowed to be picked up.
*We reserve the right to limit Pickup orders to 30 items.
Bid retraction/cancellation policy:
We only cancel or retract bids in the event that we make a mistake or misrepresent an item in error. No exceptions will be made and requests to retract or cancel bids will be declined
Combining items policy:
We will combine any items you request as long as doing so will not damage the items during shipment. If you would like us to do so anyway, we will need written permission from you releasing us from responsibility should an item be broken during shipment. If you experience issues with combining items please contact us and we can assist you prior to completing the checkout process. Items can only be combined before payment. Items that have been paid for already will not be combined with items that have not been paid for.
Unpaid item policy:
Items that are not paid within 7 days of auction close will remain on a user's account for 6 months, at which time they will "fall off" and not count against the user's total of unpaid items. All accounts will have their bidding privileges automatically revoked if there are 3 or more unpaid items from any shopGoodwill location. Requests to remove unpaid items from user accounts will be denied. If you are having trouble bidding and your account does not show any unpaid items please contact Orange County Customer Service at 714-640-8370 for more information, as we cannot assist you from our location.
All returns of eligible items for refund must be pre-authorized within 7 days of delivery.
?Approved returns must be received in the same condition as sold.
No refunds will be authorized for shipping & handling. Items with
Sold As Is
in the description are non-returnable and non-refundable. A return label will not be provided for items that were described to the best our knowledge. Shopgoodwill staff are not experts in any field and have little knowledge of what items and what info should be included. All inquiries should be submitted before making a bid. Refunded money can take up to 14 days to arrive back in original payment account.
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