Help Center

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Overview of MY SHOPGOODWILL


Please make sure you are signed in to shopgoodwill.com by clicking “SIGN IN” (or the ☰ for mobile) at the top right of the page and entering your shopgoodwill.com Username and Password.

Once signed in, please click “MY SHOPGOODWILL” (or the ☰ for mobile) at the top of the page, from here you will be able to direct yourself to your:

 

Personal Information: Here you can make adjustments to your Primary Contact Info, such as your account address and Notification Preferences. This is also where you would change your email/password.

Open Orders: Here you will be able to Pay for your items and sort your unshipped orders using the links at the top of the table such as “Status” etc. You will also be able export your Open Orders as a CSV or PDF file.

Shipped Orders: Here you will be able to view your Shipped Orders and sort them using the links at the top of the table such as “Order #” etc. You will also be able export your Shipped Orders as a CSV or PDF file.

Auctions in Progress: Here you will be able to view the auctions you had bid and/or are currently bidding on and monitor their progress. You will also be able sort the auctions using the links at the top of the table such as “Item ID” etc. as well as export them as a CSV or PDF file.

Closed Auctions: Here you will be able to view the auctions you have bid on once they are closed for bidding. You will also be able select a date range, sort the auctions using the links at the top of the table such as “Item ID” etc. as well as export them as a CSV or PDF file.

Watch List: Here you will be able to view/delete auctions currently added to your Watch List, remove closed or selected items, make “Quick Bids,” and add Notes on the auctions such as shipping information etc. You will also be able sort the auctions using the links at the top of the table such as “Item ID” etc.

Personal Shopper: Here you will be able to add search terms to your Personal Shopper via the “+Add to list” button as well as Preview, Edit, or Delete your current entries. You will also be able sort the searches using the links at the top of the table such as “Keywords” etc.

Customer Service: Here you will be able to view your Customer Service Support Tickets, simply click “View Ticket” to review a ticket.

Saved Searches: Here you will be able to save search criteria for ongoing use. You will be able to View, Edit, and Delete these searches as well as sort the auctions using the links at the top of the table such as “Keywords” etc.

Thank you for your patronage and if you need further information please let me know!

shopgoodwill.com Customer Service

Last Updated: 9/6/2018