Help Center

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What does it mean when my credit card is declined?


The last process in handling your order is that we go to your card issuer's approval center and try to obtain an authorization for the amount you are requesting to be charged. If this is declined, it is most likely because the issuer's card center refused to approve the transaction.

This can happen for any number of reasons. You may have entered the wrong credit card number, expiration date, billing address, or your bank may not allow Internet related transactions without first speaking with you. It may even be a computer error and the order might be approved if you attempt a second transaction.

A declined status simply means that we were unable to obtain an electronic authorization at the time you originally submitted the order. We have no control over the issuer's card center not approving a charge and we cannot manually enter orders into our system.

You might also try checking your computer's Internet security settings. If yours is set for the highest level of security, our system will not be able to process the order. You will need to reset this to MEDIUM, if only temporarily.

Last Updated: 7/18/2017 12:00:00 AM