Help Center

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I contacted a seller but did not receive a response. How soon can I expect a response?


shopgoodwill.com is committed to providing the best customer support to our members. We will respond to you as quickly as possible, usually within 24 hours. If you have an urgent question, we will try to answer sooner.

If you do not receive an answer to your question within 24 hours, please make sure that the ticket you created has the correct information, which may include seller, item/order number, etc. This will help route your Help Desk ticket to the correct people. Also, if you sent an email, please see if you email program has a “spam filter” in operation, if so, this filter might be blocking shopgoodwill.com emails, or directing them to a “bulk” or “spam” mailbox.

Last Updated: 7/18/2017 12:00:00 AM