Help Center

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Contact Us


Many of your questions can be answered by viewing our FAQ's or Help Center (https://www.shopgoodwill.com/HelpPage).

For questions regarding a specific item or order, please contact the seller directly using the "Contact Seller" link on the item detail page.

Not doing so may cause a significant delay in response as we forward your request to the seller.



Questions & Comments concerning Accounts or Orders:

Contact us at: info@shopgoodwill.com or comments@shopgoodwill.com

Customer Service Hours: 8am-4pm PT - Monday-Friday

    ** Customer Service office hours will be 8:00 AM-2:00 PM PT on Friday December 22rd, 2017 and will be closed on Monday December 25th, 2017 in observance of Christmas **

**When contacting Customer Service please be sure to include your Username, Item/Order number, or any other useful information.**

Feedback concerning the New shopgoodwill.com: 

Contact us at: sgwbetafeedback@ocgoodwill.org or simply click "Send Feedback" at the bottom of the page.

Note: Please check our known issues before submitting feedback (https://www.shopgoodwill.com/HelpPage/FaqDetail/current-known-issues).



Last Updated: 12/22/2017 1:33:54 PM