Help Center


What are the current known issues?

Thank you for visiting ShopGoodwill.com!


Known Issues:


Shipping Cost Calculator Error 522: We are aware of an issue causing some users to receive an error message when obtaining a shipping cost estimate. If you receive this error when using the shipping cost calculator, please go back and manually enter a Country when entering your address information. Our developers are working on fixing this issue and hope to have it fixed soon. -9/18/2023



Apple iOS Sign-In Issue

If you are having trouble signing in from an iOS Device please try the following steps

- Update to the Latest version of iOS

- Clear the Browser's Cookies/Cache

- Try a different Mobile Browser

- After Signing In, hit the back button on your browser



Frequent Questions


I cannot find Watchlist anymore?

Watchlist has been renamed "Favorites"


Warning Over 150 Items in Favorites but I do not see that many?

Favorites are now divided between Open and Closed items. Both Open and Closed items count towards the 150-item limit. Please check the Closed tab to remove older items to get below the 150-item limit.


Customer Service Tickets Missing

Be sure to check both the Open and Closed tabs to view all of your customer service tickets.

Last Updated: 03/14/2024 01:48 PM