Registration: We are aware of an issue with registration confirmation emails not being sent. This issue started around 3PM Pacific Time on Sept. 3rd and is currently being investigated. UPDATE: This issue was resolved as of 9AM Pacific Time Sept. 4. If you attempted to register between 3PM Pacific Time on Sept. 3 and 9AM Pacific Time Sept. 4, you will need to submit a new registration under a different email address.
Sign in issues when using Chrome: If you are experiencing sign in issues when using Chrome, you may need to clear cookies in Chrome and/or make sure you are running the most recent version of Chrome.
Regarding taxes: Shopgoodwill.com is collecting sales/use tax on purchases made through the site in accordance with the 2018 U.S. Supreme Court South Dakota v. Wayfair decision and/or marketplace facilitator regulations enacted by individual states. Additionally, in some instances, shopgoodwill.com is serving as the sales and use tax collection agent for some of its Sellers.
Below is a link to an AICPA article that discusses the Wayfair ruling. https://www.aicpa.org/advocacy/state/south-dakota-v-wayfair.html
Further information can be found at your state's department of taxation or revenue website or via your tax provider.
If you are Tax Exempt and wish to update your Tax Exempt status, you will need to contact us directly.
Please send an email including your Username to firstname.lastname@example.org so that we can send you the proper forms. Once returned, we will pass the information on to our tax processor and your status will be updated in our system.