Help Center

Getting Started
Welcome!
Are there fees?
Why is it safe?
About shopgoodwill.com
Registration
Sign up to register
Can I become a seller on shopgoodwill.com?
Why is my non-US registration not working?
Can I have more than one account on shopgoodwill.com?
Why is my country not listed?
My Account
I retracted my winning bid on an item won and now my account says I have one late payment.
I can't remember my password.
How do I update/change my shopgoodwill.com address, email or password?
Can I change my Username?
Can I use a P.O. or A.P.O. Box as my shopgoodwill.com bill to address?
Can I get an extension on payments due?
How do I close my Account?
How do I setup Personal Shopper searches?
Why can't I bid on more than 15 items as a new bidder?
What is a non-paying bidder?
Overview of MY SHOPGOODWILL
Auctions
How do I view auctions listed by my nearest goodwill location?
Does shopgoodwill.com auction automobiles?
Differences between the Ending Today, Going, Going, Gone, and Last Chance auctions?
I tried bidding on an item in the last seconds of an auction but the system closed the auction early.
Why did the auction I was bidding on end early?
Why did the winning bid win the auction if it was only $ .02 over my bid and not the minimum bid increment?
Why won’t the system accept my bid?
What do the letters MIB, NIB, etc. in the item title or description mean?
How do I create a Saved Search?
Bidding on a item
Find An Auction Item To Bid On
Place Your Bid
Automatic (Proxy) Bidding
Starting Price
Reserve Price
Dutch Auction
Buy Now Auction
Stock Item
Monitoring an auction
Receive Confirmation Emails
Receive Outbid Emails
Using My shopgoodwill
Checkout
Purchasing An Item
What forms of payment does shopgoodwill.com accept?
What does it mean when my credit card is declined?
Why was my credit card charged twice?
Does shopgoodwill.com accept PayPal?
Can I pay with a pre-paid credit card or gift card?
How do I combine items?
Why am I being charged tax?
I am Tax Exempt. How do I submit my Tax Exempt status?
Shipping
Order Shipment
Can I ship to a different address?
When will my item ship?
How are items shipped?
How are shipping and handling charges determined?
Why can’t I combine some items for shipping?
Why does the shipping weight state 30 lbs. or 70 lbs. when the item weighs less than that?
Can items be picked up from the seller location to save on shipping costs?
My Orders
I paid for an item today and my account still shows the item as unpaid.
Are my purchases tax deductible?
How do I get my purchase history?
Returns
Can an item be returned if it was damaged during shipping?
General Help And Support
How do I contact a seller?
I contacted a seller but did not receive a response. How soon can I expect a response?
How can I contact/find my nearest retail store?
I See Old Auction Info / How Do I Set Browser Cache?
How do I enable Cookies?
How do I enable Javascript?
Contact Us
What are the current known issues?
What is the new shopgoodwill.com all about?
Why are my payments now going to Goodwill of Orange County?

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How can I contact/find my nearest retail store?

Location and contact information for your nearest Goodwill store can be found in your local phonebook or by using the Goodwill locator at www.goodwill.org.

Last Updated: 7/18/2017