Help Center

• Getting Started
• Welcome!
• Are there fees?
• Why is it safe?
• About shopgoodwill.com
• Registration
• Sign up to register
• Can I become a seller on shopgoodwill.com?
• Why is my non-US registration not working?
• Can I have more than one account on shopgoodwill.com?
• Why is my country not listed?
• My Account
• I retracted my winning bid on an item won and now my account says I have one late payment.
• I can't remember my password.
• How do I update/change my shopgoodwill.com address, email or password?
• Can I change my Username?
• Can I use a P.O. or A.P.O. Box as my shopgoodwill.com bill to address?
• Can I get an extension on payments due?
• How do I close my Account?
• How do I setup Personal Shopper searches?
• Why can't I bid on more than 15 items as a new bidder?
• What is a non-paying bidder?
• Overview of MY SHOPGOODWILL
• Auctions
• How do I view auctions listed by my nearest goodwill location?
• Does shopgoodwill.com auction automobiles?
• Differences between the Ending Today, Going, Going, Gone, and Last Chance auctions?
• I tried bidding on an item in the last seconds of an auction but the system closed the auction early.
• Why did the auction I was bidding on end early?
• Why did the winning bid win the auction if it was less than the bid increment over my bid?
• Why won't the system accept my bid?
• What do the letters MIB, NIB, etc. in the item title or description mean?
• How do I create a Saved Search?
• Bidding on a item
• Find An Auction Item To Bid On
• Place Your Bid
• Automatic (Proxy) Bidding
• Starting Price
• Reserve Price
• Dutch Auction
• Buy Now Auction
• Stock Item
• Monitoring an auction
• Receive Confirmation Emails
• Receive Outbid Emails
• Using My shopgoodwill
• Checkout
• Purchasing An Item
• What forms of payment does shopgoodwill.com accept?
• What does it mean when my credit card is declined?
• Why was my credit card charged twice?
• Does shopgoodwill.com accept PayPal?
• Can I pay with a pre-paid credit card or gift card?
• How do I combine items?
• Why am I being charged tax?
• I am Tax Exempt. How do I submit my Tax Exempt status?
• Checkout Process
• Shipping
• Order Shipment
• Can I ship to a different address?
• When will my item ship?
• How are items shipped?
• How are shipping and handling charges determined?
• Why can’t I combine some items for shipping?
• Why does the shipping weight state 30 lbs. or 70 lbs. when the item weighs less than that?
• Can items be picked up from the seller location to save on shipping costs?
• My Orders
• I paid for an item today and my account still shows the item as unpaid.
• Are my purchases tax deductible?
• How do I view my purchase history?
• Returns
• Can an item be returned if it was damaged during shipping?
• General Help And Support
• How do I contact a seller?
• I contacted a seller but did not receive a response. How soon can I expect a response?
• How can I contact/find my nearest retail store?
• I See Old Auction Info / How Do I Set Browser Cache?
• How do I enable Cookies?
• How do I enable Javascript?
• Contact Us
• What are the current known issues?
• What is the new shopgoodwill.com all about?
• Why are my payments now going to Goodwill of Orange County?
• Important Information Regarding COVID-19